Refund policy

Refund Policy (Non Testers)

Change of Mind
Refunds or exchanges for change of mind are not offered as a matter of policy. 

Refund/Exchange process
For reasons other than change of mind, you may initiate the process of evaluating your case by emailing us. Please quote your order number in the subject and attach any images that support your case. Upon our assessment of the case, we may choose to issue you with further instructions on how to proceed. 

Incorrect Items
If you believe you have received an incorrect item, we will attempt to rectify any possible mistakes. After an evaluation of your case, we may choose to offer a refund, exchange or replacement on the goods returned to us within a reasonable timeframe. If the plastic seal, packaging or atomizer is tampered with in any way, we will be unable to accept the return for health and safety reasons.

Replacement Items
In the case where we determine it necessary to issue a replacement item, this will be dispatched once the original item/s are received by us within a reasonable timeframe. 

Returns Inspection
If an item is returned to us for a legitimate reason, it will undergo a full inspection, including checks for batch codes, volume, and watermarks to verify its authenticity.

Condition of New Dispatched Items (Non Testers)
All items are processed and dispatched as unused, undamaged, and in their original packaging. If there are any aesthetic imperfections on your fragrances, you may reach out to us and we can evaluate your case - where we may choose to return the item to the manufacturer if deemed necessary. 

Damaged Items During Delivery
If an item has been damaged during delivery, please retain all original packaging, including the packaging in which it was sent. For our evaluation of your case, we will require images as supporting evidence and may choose to issue a refund/replacement as deemed necessary. 

Faulty Items
If an item is faulty, we may choose to return the item to the manufacturer. This will be done within a reasonable time frame. If the item is deemed faulty by the manufacturer, you may be given a refund or exchange on a case to case basis. If the item is damaged due to misuse or abnormal use as determined by us, we will not be able to provide a refund or exchange.

Proof of Purchase
We require a satisfactory proof of purchase before providing a remedy under the Australian Consumer Law.

Refund Policy (Testers)
Tester Bottles are not available for return/exchange/refunds as these products are not sealed. All Testers are processed and dispatched as unused, undamaged, and in their original packaging as they arrive to us. If there are any aesthetic imperfections on your fragrance , this will not be deemed a valid reason for a refund/exchange. If a tester bottle is damaged during delivery, we may choose to issue a refund/replacement as deemed necessary.